Our policy is that we do accept returns on certain unused products.
Any tumblers or custom made products are not able to be returned.
Please contact us within three days of the delivery date if you would like to return a product. Please ship the product back within seven days of delivery date. Funds will be refunded after the product is in our possession. If the product is not returned in its original condition, the buyer is responsible for any loss in value.
If you have any issues with the product please contact us and we will look into your issue. Most of our products are custom made and need to be handled with care. If there is a defect in the item please take pictures of that item and send them to us with a detailed description of what is wrong with the item.
Our company is not liable for damages due to shipping. We pack all products with care but actions after submitting the packages to the carrier are out of our control. In those situations please file a claim with the carrier.
Buyer will be responsible for cost to ship the product back to seller.
Tumblers are to be treated like glass wear. Do not put in the dishwasher, do not soak tumbler and do not drop. Handwash only.